We believe that Monkey World should be accessible to all, and are continually looking for new ways to improve our facilities.

Please download our accessibility statement for a full guide to what you can expect when visiting Monkey World. The main facilities are outlined below.

All of Monkey World is accessible for our disabled visitors except for the Woodland Walk, due to the uneven ground. The only primate enclosure along the Woodland Walk is one marmoset house. In a few places around the park there are some uneven surfaces and short areas on steep cambers which may be difficult to negotiate for manual wheelchair users. We have a fleet of motorised scooters which are perfect for negotiating these areas, and can be booked in advance.

If you have queries or questions prior to your visit, please contact us at 01929 462537 or by emailing apes@monkeyworld.org.

Car Parking

On arrival you will be able to park near to the entrance kiosks. We have several disabled bays which are are on a first come first serve basis.

Toilets

A separate disabled toilet with wheelchair access is situated near the main entrance and one near the gibbon enclosure.

The First Aid hut is equipped with a bench and toilet and can be used for adult changing, or any other privacy needs. Please ask a member of staff for access.

First Aid

Monkey World has first aiders available for emergencies or assistance required.

Wheelchairs and Motorised Scooters

We have a number of motorised scooters that are available for reservation by calling in advance. The scooters are free of charge; however we do ask for a £10.00 refundable cash deposit and that you leave some form of identification (driving licence/passport) that will be returned to you at the end of your visit. If you choose, the £10 deposit can be donated toward the maintenance and upkeep of the scooters. Also available are a limited number of manual wheelchairs.

For more information and to book in advance (advisable) please ring 01929 462537 and press 3 for Administration during office hours 9.00 am to 4.30 pm, Monday to Friday.

Please call 01929 401004 to book a scooter at the weekend.

NB: All scooters and wheelchairs are subject to availability. We do recommend that during busy periods you book at least a week in advance to avoid disappointment. If the scooter is not collected within half an hour of the booking time, it will be released from the reservation.

Hearing and Visually Impaired Visitors

If you require a written Keeper Talk please ask the Keeper at the beginning of the talk that you are interested in.

Guide dogs are permitted in the park. However they are not permitted to go into the Malagasy enclosure where the lemurs are free to roam around.

There are also 3 sensory statues at the park that are available for visually-impaired visitors to touch in order to guage the shape and size of some of our primates. There is a male orang-utan’s face (pictured), a male chimpanzee’s face and a common marmoset. Please ask for assistance if you would like access to the statues.

Children’s Play Area

We have wheelchair swings at our two main play areas; near the Watering Hole and the Great Ape Play Area at the far end of the park.

Please ask for assistance to secure your wheelchair safely. We also have 2 reclining chairs at the Great Ape Play Area.

The birds nest swings (pictured above) at both locations can also be used.

Visitor Notice:

To protect our rescued monkeys and apes and our dedicated team at the park during the ongoing coronavirus situation, we are taking steps to limit potential exposure of our primates in every way we can.

To this end, we have taken the decision to close the park to the public, effective from 5pm on Tuesday 17th March 2020. All scheduled Monkey World events, guided tours and bookings are cancelled until further notice. Our office staff will be in contact with anyone who had a booking of this nature.

You can still adopt online, and buy from our online giftshop, but please be aware that there will be delays in posting purchases and adoption packs, as we are working on skeleton staff to keep everyone safe. Adoption packs can be posted twice a week, and giftshop orders will be posted once a week.

If you’d like to talk to a member of staff, the office will be staffed on Monday and Thursday.

Your support and understanding mean the world to us. We wish you and your families the very best during this difficult time and will keep you in touch with our family.

Thank you for understanding.

 

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